Get Up To 50% Discount !

Refund Policy

Last Updated: March 2026

At Nila WorkZ, we want our customers to be satisfied with their purchases. This Refund and Return Policy explains the conditions under which returns and refunds are accepted.

By placing an order on nilawz.com, you agree to the terms below.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective

  • The wrong product was delivered

  • The product is significantly different from the description

To be eligible for a return:

  • The request must be made within 3 days of receiving the product

  • The product must be unused and in original condition

  • The product must include original packaging, tags, and accessories

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items caused by customer misuse

  • Customized or personalized products

  • Products without original packaging

  • Clearance or final sale items

3. Return Process

To request a return:

  1. Contact us within 3 days of receiving the product

  2. Send your Order ID and product photos

  3. Our support team will review your request

  4. If approved, we will provide return instructions

4. Refund Policy

Once we receive and inspect the returned item:

  • If the return is approved, your refund will be processed

  • Refunds may be issued through the original payment method or store credit

  • Processing time usually takes 5–10 business days

5. Exchange Policy

If you received a damaged or incorrect item, we may offer:

  • Product replacement

  • Exchange for the correct item

Exchange requests must also be made within 3 days of delivery.

6. Return Shipping

  • If the return is due to our mistake (wrong or damaged product), we will cover the return shipping cost.

  • If the return is for other reasons, the customer may be responsible for return shipping.

7. Order Cancellation

Orders can be cancelled before they are shipped.

Once the order has been shipped, cancellation will not be possible.

8. Contact Us

If you need assistance with returns or refunds, please contact us:

Business Name: Nila WorkZ
Website: nilawz.com
Email: info@nilawz.com
Phone: +880 1580565427

Address:
Holding# D, 37/1, Word-2
Mijmiji, Shiddhirgonj-1430
Narayangonj, Dhaka, Bangladesh

Type to search